Refund and Return policy

  • The product must be unused, unopened, and in its original packaging.

  • You must provide proof of purchase (order confirmation or receipt).

  • Only products purchased directly from Brilan.com are eligible for returns. If you purchased our products through a third-party retailer, please refer to their return policy.

How to Initiate a Return

To start a return, please follow these steps:

  1. Contact our Customer Support team at  support@brilan.in  with your order number and reason for return.

  2. Our team will provide you with return instructions and a return shipping address.

  3. Ship the product back to us using a trackable shipping method.

  4. Once we receive and inspect the product, we will process your refund.

Refunds

Refund & Return Policy

At Brilan, we are committed to providing high-quality skincare products that meet your expectations. If you are not completely satisfied with your purchase, we are here to help.

Returns

We accept returns on eligible products within 30 days of the purchase date. To be eligible for a return:

Once your return is approved, your refund will be processed within 7-10 business days to the original payment method. Please note:

  • Shipping costs are non-refundable.

  • If you received a damaged or defective item, please contact us immediately with photos, and we will replace or refund the product at no additional cost.

Exchanges

We do not offer direct exchanges. If you need a different product, please return the original item and place a new order.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Used or opened products

  • Gift cards

  • Final sale or promotional items

Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

  1. Check your bank account again.

  2. Contact your credit card company, as it may take some time for the refund to be officially posted.

  3. If you’ve done these steps and still have not received your refund, please reach out to us at support@brilan.in

Contact Us

If you have any questions regarding our Refund & Return Policy, feel free to contact us at support@brilan.in or through our Contact Us page.

Thank you for choosing Brilan for your skincare needs!